If payment cancellations are enabled in your department's settings, you do not need to create a credit note. You can simply cancel the wrong payment.

If payment cancellations are not allowed, you must create a credit note:

1. Create a credit note and select Credit the invoice, create new draft. Select all payments to refund and select Continue. This option credits the original invoice and creates a new invoice draft.
2. Add the payment to the correct invoice.

See Also

Credit and Create a New Invoice

Updated 01 September 2023 08:05