This may have happened, for example, if you created a credit note to make corrections on an invoice and transferred a credit to the client's prepayments, but then used another payment method when finalising the credit note process. To remove the extra prepayment from the client's account:
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Go to the Billing tab on the client's page.
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Under Prepayments, select the i button on the prepayment row.
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Select Refund.
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Select a payment type, for example, the same payment type as in the original invoice.
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Add a description to explain that this was an accidental credit transfer.
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Check the sum and date, and select Save.
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