Can I delete the counter sale if the client decided to cancel the purchase or return the item?

No, counter sales cannot be deleted. This ensures that the financial integrity of sales transactions is maintained. If you need to modify a finalised counter sale, you can create a credit note.

Can I change the payer of the invoice if the invoice is already finalised?

Yes, changing the payer information of a finalised counter sale is possible if enabled in the department settings. You can edit the payer information using the blue pen button in the Payer section of the counter sale page. This does not change the client’s general information data, but only affects the invoice PDF and printout. Note that if you select another client to be the payer, the invoice will be listed in that client’s records in Provet Cloud.

Can I change the payment method if I accidentally selected a wrong one?

Yes, changing the payment method is possible if cancelling payments is enabled in the department settings. Find the payment under Payments on the counter sale page and select the red trash can button on the payment row. In the Cancel payment dialogue, add information about the cancellation and confirm the cancellation. After cancelling the payment, select +Payment to add the correct payment.

See Also

Crediting and Refunds

Invoicing and Payments Settings