You may sometimes need to cancel active refills, for example, if a product has been replaced with another similar product. In that case, you can cancel the active refill for the old product and add a new refill for the new one. Note that you need 'write' permissions for Cancel refills to cancel and reactivate refills.
You can cancel a refill on the client's page or on the consultation page.
You can cancel a refill on the client's page, either from the Refills panel on the right-hand side of the page or on the Treatments tab in the Refills section:
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In the side panel, select the x button. The cancelled refill is removed from the active refills.
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On the Treatments tab: In the Actions column at the end of the refill row, select the button with three dots and then select Cancel refills from the pop-up menu.
The cancelled refill is shown in the Refills section on the Treatments tab with the status Cancelled. If needed, you can renew a cancelled refill.
Note
This functionality will be available soon.
To cancel refills directly on the consultation page, follow the steps below:
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Go to the Treatment items section.
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Select the Refills button.
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Find the active refill you want to cancel and select the button with three dots at the end of the row.
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Select Cancel refills from the drop-down menu.
The cancelled refill is shown in the Refills list with the status Cancelled.
If needed, you can renew a cancelled refill.
Updated
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