You may sometimes need to cancel active refills, for example, if a product has been replaced with another similar product. In that case, you can cancel the active refill for the old product and add a new refill for the new one. Note that you need 'write' permissions for Can cancel refills to cancel and reactivate refills.
You can cancel a refill on the client's page, either from the Refills panel on the right-hand side of the page or on the Treatments tab in the Refills section:
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In the side panel, select the x button. The cancelled refill is removed from the active refills.
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On the Treatments tab: In the Actions column at the end of the refill row, select the button with three dots and then select Cancel refills from the pop-up menu.
The cancelled refill is shown in the Refills section on the Treatments tab with the status Cancelled. If needed, you can renew a cancelled refill.
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