You can avoid creating duplicate patients in Provet Cloud by adding a microchip number for patients. If the same microchip number is saved to more than one patient, Provet Cloud shows a warning message in the patient details editing page of the duplicate patients.
Duplicate Warning When Creating a New Patient
When you are creating a new patient account and add a microchip number that has already been saved for another patient, a warning is shown when you click outside the microchip field or select Save. To view the patient(s) with the same microchip number, select Show duplicates. A dialogue opens showing the other patient(s) that have the same microchip number.
If the new patient is a duplicate, you can cancel creating the patient and go to the existing patient page by selecting Open patient page.
If the matching patient(s) are not duplicates and you want to continue creating the new patient account regardless of the same microchip number, select Cancel to return to the patient details page. Then select the Save regardless of duplicate microchip ID checkbox (which appears when you try to save the page for the first time) and save the page again.
Duplicate Warning When Adding a Microchip Number to an Existing Patient
Note that it is possible to save a duplicate microchip number without a warning to an existing patient from the microchip icon, on the 'mark as arrived' page, or when adding a microchip number with the microchipping procedure. You can avoid this by adding the microchip number from the patient details page where a warning is always shown if the microchip number is already in use.
Also, if the VetEnvoy integration is used in your Provet Cloud for registering microchip numbers, registering a duplicate microchip is not possible.