You can resend a Viivi telemedicine link, for example, if the client has lost the original email or text message containing the link.
When a Viivi telemedicine link has been added to an appointment, the appointment is marked with a Viivi telemedicine icon in the appointment calendar (a). When you open the appointment, the appointment details dialogue includes a button for resending the call link (b). The button is also shown on the consultation page under General info (c).
To resend a Viivi telemedicine link:
- Select the Send telemedicine link button and choose one of the sending options (email or SMS). A message dialogue opens.
- The Viivi telemedicine link is automatically generated to the default message. You can edit the message and other information if necessary, but be careful not to change the link.
- Select Send.
You can also <<change an existing in-person consultation to a Viivi telemedicine virtual consultation>>.