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Open the invoice page and find the payment row in the Payments section.
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Print the transaction receipt using the transaction receipt button on the payment row (see the image below).
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Find the PSP reference from the receipt.
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Go to Settings > Integrations > Provet Pay and select Open management page.
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On the management page, go to Reports > Payments, select Filters and search by PSP reference.
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Check the payment status and the reported reason.
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Contact Provet Cloud support for further assistance and provide them with the following information:
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Your Cloud ID
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Invoice ID: You can find the ID from the URL of the invoice page (see the image below).
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Payment amount and date
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PSP reference from the receipt (see above)
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Print receipt:
Invoice ID:
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