- Open the invoice page and find the payment row in the Payments section.
- Print the transaction receipt using the transaction receipt button on the payment row (see the image below).
- Find the PSP reference from the receipt.
- Go to Settings > Integrations > Provet Pay and select Open management page.
- On the management page, go to Reports > Payments, select Filters and search by PSP reference.
- Check the payment status and the reported reason.
- Contact Provet Cloud support for further assistance and provide them with the following information:
- Your Cloud ID
- Invoice ID: You can find the ID from the URL of the invoice page (see the image below).
- Payment amount and date
- PSP reference from the receipt (see above)
Print receipt:
Invoice ID:
Updated
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