Can I change the payment method of an existing health plan subscription?

If Nordhealth Pay or the Gravity Payments integration is in use for the health plan subscription, you can change or remove the existing payment card. When a payment card is removed from a health plan subscription, the subscription's payment method changes automatically to monthly billing through Provet Cloud if the client has an email address saved in Provet Cloud and email communication is allowed.

If a payment card was initially used for automatic health plan subscription payments and it was removed, you can select it again later or add a new card and restart recurring payments. However, if another payment method was initially selected for the subscription ('Not specified' or 'Monthly billing through Provet Cloud'), you cannot change the payment method to recurring payments through Nordhealth Pay or Gravity Payments in the middle of the subscription period.

See Also

Overview of Health Plans

Health Plan Settings and Preliminary Tasks

Creating and Managing Health Plans

Managing Health Plan Subscriptions

Using Health Plans

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