No connection for one-click printing

When one-click printing (direct printing) is enabled, the Printing service status in the direct printing settings should show as 'Connected' with a ticked checkbox, and you should see a ticked checkbox icon in print buttons in Provet Cloud. If there is no connection, try the following:

  • In Settings > General > Integrations > Direct printing, select the Refresh button. 
  • Check that the One-click printer type in Provet Cloud settings and the Type in Provet Cloud ProPrint (for Windows) or Provet Cloud ProPrint (for macOS) configuration match exactly.
  • The system will output status and error messages to your web browser's JavaScript console. Check these for any hints.


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