If a no-show cancellation reason is used in your Provet Cloud, you can mark an appointment as a no-show when a client does not arrive to a scheduled appointment.
- Right-click the appointment and select Cancel appointment from the pop-up menu. Alternatively, you can open the appointment details dialogue and select the Cancel appointment button.
- Select the no-show reason from the Cancellation reason drop-down list. You can also add an additional description in the Cancellation reason text field.
- Select Cancel appointment.
A no-show appointment will stay in the appointment calendar but is shown in red, and the appointment details dialogue shows 'No show' as the consultation status.
If a missed appointment is not manually marked as a no-show, the appointment is shown in orange and the appointment status is 'Passed'.
If needed, you can revert a no-show appointment by selecting Mark as Show in the appointment details dialogue.