Shopper has completed an online payment, but payment does not show up in Provet Cloud

If there has been a payment attempt, you should see a successful or failed payment row.

  1. Go to Records > Invoices.

  2. Select the Extended search checkbox to open additional search options.

  3. Select the Only invoices with payment link checkbox.

  4. Make sure that the Payment link status column is included in the table. If not, you can add it from the Columns button button above the table. This column shows the status of the payment link:

    • Payment Link Sent: The link is active. The shopper can make a payment.

    • Paid: Link is no longer active. The shopper has paid in full.

    • Expired: Link is no longer active. The shopper did not pay in time.

    • Aborted: Link is no longer active. The link was manually closed by a Provet Cloud user.

  5. Open the invoice page to see the payment data.

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