Why was the payment declined?

This could be due to insufficient funds, daily processing limits, or a temporary technical error. Contact Provet Cloud support and provide them with the following information:

  • Your Cloud ID

  • Invoice ID: You can find the invoice ID in the URL of the invoice page (see the image below).

  • Payment amount and date

  • PSP reference: On the invoice page, find the payment row in the Payments section. Although the payment was declined, you may still be able to print a transaction record using the transaction receipt button on the payment row (see the image below).

invoiceID.jpg
transaction_receipt.jpg

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