I have trouble connecting my screen

If your digital whiteboard is not connecting, try the following:

Make sure the screen is still connected: go to Settings > General > Screens and check that the screen has a green 'connected' label next to it.
- If there is no green icon next to the screen name, select the pen button and try to connect the screen again.
- If the screen is connected, try disconnecting and re-connecting.
Make sure that the wifi / wired connection on your device is stable. To do this, visit a website that shows your internet speed (for example, Speedtest.net) or open another webpage on the device.
Make sure that you have only one digital whiteboard screen connected to your device. If there are more than one, the additional browser windows must be in incognito mode.
See our recommended hardware and make sure that your setup is correct.

If you are still having trouble with your screen, please contact Provet Cloud support.

See Also