Introduction

The consultation process is the core workflow where veterinary practitioners meet with clients and patients. Provet Cloud follows the daily veterinary care workflow with statuses and colour highlighting to communicate the phase. The complete workflow from a new appointment to the invoice is as follows:

This article provides instructions for booking and managing appointments.

Provet Cloud includes shift and appointment calendars for organising your staff's daily work. The staff's working shifts are planned and managed using the shift calendar, and the appointment calendar is used for scheduling client appointments. After shifts have been set up in the shift calendar, they are shown in the appointment calendar and you can start booking appointments for your staff. 

Appointment Calendar

To view the appointment calendar, select Appointments in the navigation menu and go to the Appointments tab.

(1) Using the filters on the left side of the calendar, you can view, for example, a specific veterinarian's appointment calendar or only employees who have shifts for the selected time period. Your staff's shifts are shown in the appointment calendar in different colours (the colours are defined in the department settings). The available filters depend on the department settings.

(2) Using the buttons on the left-hand side above the calendar, you can scroll forwards and backwards in the calendar and select the days to view.

(3) Using the buttons on the right-hand side above the calendar, you can select a day, week or month view.

Booking a New Appointment

1. Create a new appointment.

To start creating a new appointment, click in the column of the staff member (or resource, ward etc.) you want to schedule the appointment for. 

To set the time and duration of the appointment, you can either click and drag in the calendar or set the time in the New appointment dialogue box in the next step. 

2. Fill in the appointment details.

In the New appointment dialogue box, fill in the needed information. 

Required information includes Reason type, Reason, Client and primary Veterinarian or Resource (for example, equipment such as an ultrasound). If the client is not known, you must add a note in the Notes field.

Note that the texts included in the Reason and Instructions fields will be added to the confirmation message sent to the client (see step 3).

3. Select client email and SMS communication options.

In the New appointment dialogue box, you can also select options to send email or text message (SMS) confirmations and reminders to the client. Reminders are sent based on the department's booking reminder settings.

Note that the communication options and messages are usually defined according to the organisation’s policy. Before making any changes to the default settings, check your policy with your supervisor.

4. Save the appointment.

After you have finished filling in all the needed information and communication options, select Save. The appointment shows up in the calendar of the staff member(s) and resource(s) it was added for. 

Various appointment settings are defined in the department settings, for example, appointment reasons, calendar slot sizes, reminder sending time, the information shown on the appointment slots and tooltips, and email and SMS settings for client communication. For more information about scheduling appointments and the related settings, see Appointments.

Viewing and Editing an Appointment

To view the details of an appointment, right-click the appointment in the calendar and select Edit appointment from the pop-up menu.

Rescheduling an Appointment

To reschedule an appointment, you can simply drag the appointment on the calendar to another slot in the same employee's shift during the same day or to a different day. Alternatively, you can open the appointment for editing and change the time in the appointment details.

Cancelling an Appointment

If a client has cancelled an appointment, you can delete the appointment from the calendar and free up the slot for another client.

1. Right-click the appointment and select Delete appointment from the pop-up menu.
2. If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
3. Select Save.

The appointment is deleted from the calendar, but it is still shown in the client's page with the status 'Deleted'.

Marking an Appointment as 'No Show'

If a client did not arrive to a scheduled appointment, you can mark the appointment as a 'no show'.

1. Open the appointment and select Mark as No Show.
2. If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
3. Select Save.

The appointment stays in the calendar but is shown in red. The appointment details show the consultation status as 'No show' and as the possible cancellation reason. 

If a missed appointment is not manually marked as 'no show', the appointment is shown in the calendar in orange and the appointment status is 'Passed'.

If needed, you can revert a 'no show' appointment by selecting Mark as Show.

See Also

Appointments

Shifts

Admission and Consultation

Invoicing and Payments