Introduction

A counter sale is a common sales activity for veterinary practices which does not include a full consultation and veterinary visit. For example, items such as food, toys or other supplies can be sold as counter sales. Provet Cloud includes an independent counter sale function separate from the consultation functionality. 

Performing a New Counter Sale

1. Start a new counter sale.

On the Dashboard, select Counter sale in the top right corner. You can also start a counter sale from a client and patient page or from the appointment calendar.

2. Add the client for the sale.

When you start from the Dashboard, the new sale is created with 'Anonymous sale' in the Client field which means that the sale is not connected to any client. However, it is recommended that you connect counter sales to specific clients and patients if possible. To search for a client, start typing in the Client field and select the client from the list. If the client does not yet exist in your system, you can select New client to create a client. 

When you start a counter sale from a client and patient page, the selected client and patient are automatically added to the counter sale page.

If the client wants to address the invoice to someone else (for example, their personal business), select the blue pen button in the Payer section to edit the payer information.

3. Add the items for the counter sale.

Under Items, add the items for the counter sale. You can search for all available items using the search field or add different types of items using the + buttons.

When a client has been selected for the counter sale, you can link a patient to the items (see the next step). Linking patients to sales is useful for recording patient history. Depending on the department settings, linking patients to counter sale items may be required.

4. Link the items to patients.

In the item dialogue, click in the Patient field (1) to open a list of the selected client's patients and select the patient you want to link to the item. If you select the Default patient for this invoice checkbox (2), the patient is also added to all new items as well as to all already added items that have not been linked to a patient.

If you have already added items without a patient, you can also select the question mark link (3) in the patient column to add a patient.

5. Finalise the counter sale.

Finalise the counter sale invoicing and payment. Once the counter sale is finalised, you can no longer edit it, and the transaction can only be modified with a credit note.

Renewing a Counter Sale

When a client wants to buy items they have purchased before, you can view the client's product sales history and renew a previous counter sale.

1. Find the client's previous counter sales.

Find the client's product sales history on the Treatments tab of the client page. 

2. Select the items to sell again.

To sell an item again, select the shopping cart button at the end of the item row (1). To select several items, click the rows you want to include and select Add to counter sale (2). Adjust the information in the Add products to sale dialogue if necessary (3) and select Continue (4).

For information about medicine refills, see Using Medicine or Food Refills and Renewals.

3. Finalise the counter sale.

Finalise the counter sale invoicing and payment. Note that once the counter sale is finalised, you can no longer edit it, and the transaction can only be modified with a credit note.

See Also

Performing Counter Sales

Patient History

Using Medicine or Food Refills and Renewals

Invoicing and Payments