Introduction

If a client cancels an appointment or does not show up for a scheduled appointment, you can delete the appointment from the appointment calendar or mark it as a 'no show'. Depending on the system settings, you may be able to specify reasons and additional information about the cancelled or missed appointment.

Cancelling an Appointment

If a client has cancelled an appointment, you can delete the appointment from the calendar and free up the slot for another client.

1. Right-click the appointment and select Delete appointment from the pop-up menu.
2. If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
3. If you want to send the client an email confirmation, select the Send cancellation email to the client checkbox. A default cancellation email is sent to the client when you save. This option is available when an email address has been saved in the client's profile.
4. Select Save.

The appointment is deleted from the calendar, but it is still shown in the client's page with the status 'Deleted'.

Marking an Appointment as 'No Show'

If a client did not arrive to a scheduled appointment, you can mark the appointment as a 'no show'.

1. Open the appointment and select Mark as No Show.
2. If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
3. If you want to send the client an email confirmation, select the Send cancellation email to the client checkbox. A default cancellation email is sent to the client when you save. This option is available when an email address has been saved in the client's profile.
4. Select Save.

The appointment stays in the calendar but is shown in red. The appointment details show the consultation status as 'No show' and as the possible cancellation reason. 

If a missed appointment is not manually marked as 'no show', the appointment is shown in the calendar in yellow and the appointment status is 'Passed'.

If needed, you can revert a 'no show' appointment by selecting Mark as Show.

See Also

Scheduling Appointments