Introduction
If a client cancels an appointment or does not show up for a scheduled appointment, you can delete the appointment from the appointment calendar or mark it as a 'no show'. Depending on the system settings, you may be able to specify reasons and additional information about the cancelled or missed appointment.
Cancelling an Appointment
If a client has cancelled an appointment, you can delete the appointment from the calendar and free up the slot for another client.
- Right-click the appointment and select Delete appointment from the pop-up menu.
- If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
- Select Save.
The appointment is deleted from the calendar, but it is still shown in the client's page with the status 'Deleted'.
Marking an Appointment as 'No Show'
If a client did not arrive to a scheduled appointment, you can mark the appointment as a 'no show'.
- Open the appointment and select Mark as No Show.
- If cancellation reasons are available, you can select a reason and add an additional description. The available cancellation reasons depend on your department's settings.
- Select Save.
The appointment stays in the calendar but is shown in red. The appointment details show the consultation status as 'No show' and as the possible cancellation reason.
If a missed appointment is not manually marked as 'no show', the appointment is shown in the calendar in orange and the appointment status is 'Passed'.
If needed, you can revert a 'no show' appointment by selecting Mark as Show.
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