Introduction

If a client cancels an appointment or you need to cancel a client's appointment, you can delete the appointment from the appointment calendar. If a client does not show up for a scheduled appointment, you can mark the appointment as a no-show.

Cancelling an Appointment

If a client cancels an appointment or if you need to cancel a client's appointment, you can delete the appointment from the calendar and free up the slot.

1. Right-click the appointment and select Cancel appointment from the pop-up menu. Alternatively, you can open the appointment details dialogue and select the Cancel appointment button. 
2. If cancellation reasons are used in your Provet Cloud, select a cancellation reason from the Cancellation reason drop-down list. The available cancellation reasons depend on your department's settings. For no-show appointments, see the following section. You can also add an additional description in the Cancellation reason text field.
   • Depending on the settings, the Send cancellation email to the client checkbox may be available. Select the checkbox if you want to send the client an email confirmation about the cancellation.
3. Select Cancel appointment.

The appointment is deleted from the calendar, but it is still shown on the client's page with the status 'Cancelled'.

Marking an Appointment as a No-Show

If a no-show cancellation reason is used in your Provet Cloud, you can mark an appointment as a no-show when a client does not arrive to a scheduled appointment.

1. Right-click the appointment and select Cancel appointment from the pop-up menu. Alternatively, you can open the appointment details dialogue and select the Cancel appointment button. 
2. Select the no-show reason from the Cancellation reason drop-down list. You can also add an additional description in the Cancellation reason text field.
3. Select Cancel appointment.

A no-show appointment will stay in the appointment calendar but is shown in red, and the appointment details dialogue shows 'No show' as the consultation status.

If a missed appointment is not manually marked as a no-show, the appointment is shown in orange and the appointment status is 'Passed'.

If needed, you can revert a no-show appointment by selecting Mark as Show in the appointment details dialogue.

See Also

Scheduling Appointments