Use Case
IDEXX VetConnect Plus external laboratory integration allows for direct communication between Provet Cloud and IDEXX external laboratory. The integration provides easy laboratory test requesting and creation of referral requisition forms during consultations. Additionally, the integration can also automatically receive test results directly into a patient's medical records.
VetConnect Plus integration is part of the Provet Cloud External Laboratory Integrations add-on module. Contact our sales team to discuss pricing. Sales team contacts can be found on our home page.
Instructions
1. Enable the add-on with Provet Cloud Support
Enabling external laboratory connections within settings requires additional set-up from Provet Cloud support. Please request the needed API token from Provet Cloud Support.
To see and activate external laboratories available in your country go to Settings > Integrations > External laboratories.
- Click the pen edit button to open the external laboratory settings
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Check the "External laboratories enabled" box
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Enter the provided API token, if not already entered by support
- Click "Save"
2. Configure the settings
Use the edit pen icon located at the end of the IDEXX VetConnect Plus laboratory integration row to open the laboratory specific settings.
The text below explains each setting in more detail.
1. Margin Percentage
The integration provides not only an automatically-generated list of lab test codes, but also test pricing. Within this field, you will define your margin percentage, in other words, the markup amount you wish to apply when invoicing clients.
2.-3. Username and Password
Enter your clinic's VetConnect Plus login username in the username field, and then password within the password field. These fields allow the integration to send information from Provet Cloud to the IDEXX external lab. Results will be received by email and then need to be manually attached/entered within Provet Cloud.
4.-5. VetConnect Plus Username and Password
Depending on your Department country, fields 4-5 may be visible for use. If the VetConnect PLUS fields are shown, you will enter the same username/password credentials as used in fields 2-3. These credentials allow the integration to receive results directly from IDEXX external laboratory to be generated into the original lab referral and then transmitted directly into the patient laboratory records as well.
6. Account Number
For use by Swedish clinics only. Enter your IDEXX laboratory account number here.
7. Don't Add Prices
If you would prefer to establish individual clinic defined test pricing, versus using a consistent percentage margin, check this box. The integration will return all test pricing as 0.00 and you will need to define the test pricing individually in the test item list.
Once all the necessary fields have been completed, press "Save", and the integration will be ready for use within consultations.
Discount tags
Discount tags need to be previously created from within your Department settings prior to being available for use (Settings > Department > Department Settings > Client Discount Tags).
Once defined, assign the appropriate discount tag to the desired client/staff member within their client general information to indicate to IDEXX external that testing being requested is for an employee or veterinarian's pet(s). The employee discount percentage is determined externally by IDEXX, and any employee tagged testing will then receive the associated appropriate discount.
Frequently Asked Questions
Can automatically generated test names be changed or modified?
Since the test list is automatically generated and updated directly from IDEXX external laboratories, the names cannot be modified.
Can IDEXX tests be found within a settings item search?
They cannot since the list is updated, maintained, and generated externally from IDEXX VetConnect Plus.
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