For refunding prepayments to a client's Provet Pay card on file, see Prepayments and Prepayment Refunds.
For refunding prepayments (deposits) to a client's payment card using the Gravity Payments integration, see Processing Deposits.
Refund a Single Prepayment
- Go to the Billing tab on the client's page.
- Under Prepayments, select the i button on the prepayment row.
- Select Refund.
- Select a payment type and add a description if needed (may be required).
- Check the sum and date and select Save.
Refund Selected Prepayments
- Go to the Billing tab on the client's page.
- Under Prepayments, select the prepayment rows you want to refund.
- A pop-up menu appears at the bottom of the screen. Select Actions > + Refund selected prepayments. A dialogue opens.
- Select a payment type and add a description if needed (may be required).
- Select Refund.
See Also
Prepayments and Prepayment Refunds (Provet Pay)
Processing Deposits (Gravity Payments)
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