Add a Prepayment With Provet Pay

With Provet Pay, it is possible to take prepayments and use all the same technical payment methods as with regular payments.

To add a prepayment:

  1. Go to the client's profile in Provet Cloud.

  2. Select New > Prepayment from the top right corner.

  3. The prepayment dialogue opens. Select Provet Pay as the payment type.

  4. Add a Description.

  5. Add an Amount.

  6. Select Save. The Provet Pay dialogue opens.

  7. Choose the payment method and select Charge to start the payment process.

Prepayment Request Message Settings

You can customise the messages that go out with prepayment request emails and SMS messages or use the general online payment messaging settings. This message is sent when an online payment link is sent to a client for a prepayment.

The following options are available for messaging:

  1. The prepayment request messaging follows the organization-level online payment message settings.

  2. The messaging follows the clinic location level online payment message settings.

  3. The prepayment request messages are customised at the clinic location level, following the instructions below.

To start using custom prepayment messages on the clinic location level:

  1. Go to Settings > General > Integrations > Provet Pay.

  2. Open the section for editing using the pen button.

  3. Make sure that the options Use organization's Email message settings and Use organization's SMS message settings are toggled off as needed.

  4. Enable the option Use separate message for prepayments. Note that there are separate checkbox options for email and SMS.

  5. Use the text fields to customise the messages.

  6. Select Save.

See Also

Refund a Prepayment to a Provet Pay Card

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