Taking Online Payments

Provet Pay (formerly Nordhealth Pay) can be used for online payments so that clients can pay using a link that arrives on their email or phone by SMS.

1. In the Provet Pay dialogue, select Online as the payment method.
2. From the Payment details section, choose Phone number (link will be sent by SMS) and/or Email (link will be sent by email).
3. Optionally, you can save the client's card on file (the one they will use for online payment) by choosing I have consent from the customer to save the payment method. If you leave the option unchecked, the client will have an option to save their card on file.
4. You can define how long the payment link will stay valid by selecting an option from the Payment link expiration drop-down menu.
5. Select Charge to finalise and send the link. Note that initially, the payment link email often ends up in the client's spam folder. Please let them know that they should check it.

Online Payments - Client's Perspective

When a client receives an online payment email and clicks the payment link, a Provet Pay page opens. They can also change the interface language if needed.

If the client already has a card (or cards) on file, the default one is suggested as the payment option. In that case, the customer needs to enter their CVC / CVV number and select Pay.

Alternatively, the customer can also enter information from another card or locally available method by selecting Credit Card from the bottom of the dialogue.

Online Payment Messaging Options

You can customise the messages that are shown to the shopper when they first get the payment request by email or SMS.

These customisations can be made at the organization or department level.

Organisation-Level Customisation

To use customised messaging on the organisation level:

1. Go to Settings > General > Organization > Nordhealth Pay.
2. Open the section for editing using the pen button.
3. Customise the messaging using the text fields (illustrated below). Note that you can also customise prepayment and payment card tokenization requests separately using the checkbox options below.
4. Select Save.
5. Go to the department-level Provet Pay settings by following Settings > General > Integrations > Nordhealth Pay.
6. Open the section for editing using the pen button.
7. Enable the options Use organization's Email message settings and Use organization's SMS message settings as needed. 
8. Select Save. Note that you need to go through all departments like this, as desired.

Department-Level Customisation

To use customised messaging on the organisation level:

1. On each department (as desired), go to Settings > General > Integrations > Nordhealth Pay.
2. Open the section for editing using the pen button.
3. Make sure that the options Use organization's Email message settings and Use organization's SMS message settings are toggled off as needed.
4. Customise the messaging using the text fields. Note that you can also customise prepayment and payment card tokenization requests separately using the checkbox options below. Note that you can also use invoice-related placeholders.
5. Select Save. The department now uses its own messaging that overrides organization-level settings.