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Booking a Viivi Telemedicine Appointment

Resending a Link for a Viivi Telemedicine Appointment

Changing an In-Person Appointment to a Viivi Telemedicine Appointment

Cancelling a Viivi Telemedicine Appointment

Booking a Viivi Telemedicine Appointment

1. Create a new appointment in the same way as a regular appointment and fill in the appointment details.
2. In the email and SMS communications section of the new appointment dialogue, select the Send Viivi telemedicine room link option. You can send the link to the client by email and/or SMS (if email/SMS sending is enabled for the client). One or both options may be selected by default depending on the Viivi telemedicine settings, but you can change them.
3. Save the appointment. The link is sent to the client.

You can also change an existing in-person appointment to a Viivi telemedicine virtual appointment.

Resending a Link for a Viivi Telemedicine Appointment

You can resend a Viivi telemedicine link, for example, if the client has lost the original email or text message containing the link.

When a Viivi telemedicine link has been added to an appointment, the appointment is marked with a Viivi telemedicine icon in the appointment calendar (a). When you open the appointment, the appointment details dialogue includes a button for resending the call link (b). The button is also shown on the consultation page under General info (c).

To resend a Viivi telemedicine link:

1. Select the Send telemedicine link button and choose one of the sending options (email or SMS). A message dialogue opens.
2. The Viivi telemedicine link is automatically generated to the default message. You can edit the message and other information if necessary, but be careful not to change the link.
3. Select Send.

You can also change an existing in-person consultation to a Viivi telemedicine virtual consultation.

Changing an In-Person Appointment to a Viivi Telemedicine Appointment

You can change a normal in-person appointment or a consultation to a Viivi Telemedicine virtual consultation. However, note that you cannot send a Viivi telemedicine link for a consultation that has been started without an appointment.

1. Open the appointment or consultation you want to change into a Viivi telemedicine call.
2. Select the Create room button. The Viivi telemedicine buttons appear in its place.
3. Select the Send telemedicine link button to send a Viivi telemedicine call link to the client.

Cancelling a Viivi Telemedicine Appointment

You can cancel a Viivi telemedicine appointment in the same way as a normal in-person appointment.

See Also

Scheduling Appointments

Cancelling an Appointment and No-Show Appointments