The Provet Pay management portal has a statements function that gives a quick overview of all transactions per calendar month. A statement for the previous month is generated at the beginning of each month.
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Go to Settings > General > Integrations > Provet Pay in Provet Cloud.
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Select Open management page. The management portal opens on a new tab.
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The management portal's Dashboard is shown by default. You can find the statements section on the dashboard. Select one of the months to open a statement or select Older statements to view statements from previous months. Alternatively, select Reports > Monthly statements in the left-hand side navigation.
The statement rows are described below. To learn more about the general terminology, see Monitoring and Reports.
Tip: To view short explanations of the rows under the row titles, toggle the Show explanations switch on (in the top right-hand side corner of the page).
Authorised
The sum of payments approved by the financial institution but not yet settled. When a payment is authorised, it is considered as paid in the practice management system (Provet Cloud).
Net payments
The sum of authorised payments minus refunded payments. This sum matches the sum in the payments report in Provet Cloud.
Settled
The sum of confirmed payments. When a payment is fully processed and the money acquired, the payment is settled. All the transaction fees are locked, and the money is ready to be paid out in the next payout batch. Typical card payments take 1-2 days to settle, but some payment methods may take longer to settle.
The statement specifies the settled amount per calendar month based on the initial transaction date.
Yet to Settle
The sum of authorised payments minus settled payments. Because of the delay between authorisation and settlement, some transactions may not have been settled when the calendar month ends. This number will follow in the next month’s statement as settled from the previous month.
Paid out
The total amount paid to you (after fees are subtracted). The total amount transferred to your bank account during the statement period.
Accumulated transaction fees (VAT excluded)
All fees related to payment transactions accumulated during the settlement month but not necessarily charged. These fees are interchange fees, scheme fees, payment method fees, processing fees, and Nordhealth fees.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
Charged transaction fees (VAT excluded)
Fees related to payment transactions charged during the settlement month. These fees are interchange fees, scheme fees, payment method fees, processing fees and Nordhealth fees.
Transaction fees are charged from the next payout batch. This number states the amount of transaction fees charged successfully.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
Uncharged transaction fees (VAT excluded)
Fees related to accumulated payment transactions but not yet charged during the settlement month. These fees are interchange fees, scheme fees, payment method fees, processing fees, and Nordhealth fees.
The fees are charged before a payout is made. There is a delay between fees being accumulated and charged, and sometimes the charge may come in the next month.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
Accumulated terminal fees
Fees related to payment terminals accumulated during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
Charged terminal fees
Fees related to payment terminals charged during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
The fees are deducted from the next possible payout batch. This number states the amount of terminal fees charged successfully.
Uncharged terminal fees
Fees related to payment terminals accumulated but not yet charged during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
This number states the amount of terminal fees that the system was not able to charge. The system will retry to charge when there are sufficient funds available.
Refunded
The sum of payments refunded to the shoppers. This is the total amount of refunds during the statement period. Refunds are triggered by the merchant.
Chargeback and reversals
The sum of payments reversed by or returned to the shoppers. This is the total amount of chargebacks and reversals. Note that there is a difference between chargebacks/reversals and refunds. Chargebacks and reversals are triggered by banks and credit card companies.
Accumulated total fees (VAT excluded)
The total sum of accumulated terminal and transaction fees without the VAT.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
Charged total fees (VAT excluded)
The total sum of charged terminal and transaction fees.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
Uncharged total fees (VAT excluded)
The total sum of uncharged terminal and transaction fees.
VAT is separated into its own row. The VAT breakdown shows details when there are multiple VAT rates for the same month.
You can print the statement using the the Print button in the top right-hand side corner of the page. Note that you can also include the short row explanations in the printout by toggling the Show explanations switch on.
If you want to view the transaction details from the selected month, select the Details link in the top right corner of the page. The fees report opens for the selected month.
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