The Nordhealth Pay management portal has a statements function that gives a quick overview of all transactions per calendar month. A statement for the previous month is generated at the beginning of each month.
- Go to Settings > General > Integrations > Nordhealth Pay in Provet Cloud.
- Select Open management page. The management portal opens on a new tab.
- The management portal's Dashboard is shown by default. You can find the statements section on the dashboard. Select one of the months to open a statement or select Older statements to view statements from previous months.
The default currency table is shown first on the statement and possible other currencies after it. The default currency table shows all rows including when the value is zero. Other currency tables only show rows with a value other than zero.
The statement rows are described below. To learn more about the general terminology, see Monitoring and Reports.
The sum of payments approved by the financial institution but not yet settled. When a payment is authorised, it is considered as paid in the practice management system (Provet Cloud).
The sum of unauthorised payments. Cancellation happens after authorisation. Typically, a payment is refused (see the next row) before the authorisation, but in some cases and with some payment methods, it is possible for a payment to be cancelled after authorisation.
The sum of rejected payments. Refusal happens before authorisation. A payment may be refused for numerous reasons, such as lack of funds, fraud, or a technical issue. When a payment is refused, no money is transferred.
The sum of confirmed payments. When a payment is fully processed and the money acquired, the payment is settled. All the transaction fees are locked, and the money is ready to be paid out in the next payout batch. Typical card payments take 1-2 days to settle, but some payment methods may take longer to settle.
The statement specifies the settled amount per calendar month based on the initial transaction date.
Yet to Settle
The sum of authorised payments minus settled payments. Because of the delay between authorisation and settlement, some transactions may not have been settled when the calendar month ends. This number will follow in the next month’s statement as settled from the previous month.
The total amount paid to you (after fees are subtracted). The total amount transferred to your bank account during the statement period.
Accumulated transaction fees (VAT excluded)
All fees related to payment transactions accumulated during the settlement month but not necessarily charged. These fees are interchange fees, scheme fees, payment method fees, processing fees, and Nordhealth fees.
VAT, where applicable, is separated into its own row.
Charged transaction fees
Fees related to payment transactions charged during the settlement month. These fees are interchange fees, scheme fees, payment method fees, processing fees and Nordhealth fees.
Transaction fees are charged from the next payout batch. This number states the amount of transaction fees charged successfully.
Uncharged transaction fees
Fees related to accumulated payment transactions but not yet charged during the settlement month. These fees are interchange fees, scheme fees, payment method fees, processing fees, and Nordhealth fees.
The fees are charged before a payout is made. There is a delay between fees being accumulated and charged, and sometimes the charge may come in the next month.
Accumulated terminal fees (VAT excluded)
Fees related to payment terminals accumulated during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
Charged terminal fees
Fees related to payment terminals charged during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
The fees are deducted from the next possible payout batch. This number states the amount of terminal fees charged successfully.
Uncharged terminal fees
Fees related to payment terminals accumulated but not yet charged during the settlement month. These fees are terminal rental fees, terminal support and warranty fees, and optional sim card fees.
This number states the amount of terminal fees that the system was not able to charge. The system will retry to charge when there are sufficient funds available.
The sum of payments refunded to the shoppers. This is the total amount of refunds during the statement period. Refunds are triggered by the merchant.
Chargeback and reversals
The sum of payments reversed by or returned to the shoppers. This is the total amount of chargebacks and reversals. Note that there is a difference between chargebacks/reversals and refunds. Chargebacks and reversals are triggered by banks and credit card companies.
Accumulated total fees (VAT excluded)
The total sum of accumulated terminal and transaction fees without the VAT.
Charged total fees (VAT excluded)
The total sum of charged terminal and transaction fees.
Uncharged total fees
The total sum of uncharged terminal and transaction fees.
You can print the statement using the the Print button in the top right-hand side corner of the page. Note that you can also include the short row explanations in the printout by toggling the Show explanations switch on.