The following payment methods are available for Provet Pay (formerly Nordhealth Pay). Visa and MasterCard are enabled by default. If you want to enable other payment methods, please contact Provet Cloud Support. No set up fees are applied.

Interchange++ means that the payment method falls under European regulations. Interchange++ fees are typically 0.3% - 0.4% for standard consumer cards.

Klarna

Overview and Pre-requisites

Klarna Merchant Portal

Klarna Rules and Guidelines

Klarna Credit Limits

Klarna Costs

Overview and Pre-requisites

Klarna is a financing payment method that your clients can choose over the Provet Pay online payment link.

You can activate Klarna as a payment method if Provet Pay online payments are used in your Provet Cloud. To register with Klarna, you need to provide the following information to your Provet Cloud sales or implementation contact person:

• Support email: This email address is used as a support contact email your clients can use if they have questions about their invoices.
• Dispute email: This email address is used as an email for dispute cases, for example, disputes related to the quality of goods or services received, unauthorized transactions, or other issues that may require a resolution. Klarna provides the merchant’s dispute email address to the client in case of a dispute. This email is also used to register with the Klarna portal. Note that you cannot change the dispute email address later.
• Klarna Pay Later (30 days to pay): Yes / No
• Klarna Pay Over (3- 36 months to pay) Time: Yes / No

Klarna Merchant Portal

You will receive an automated activation link to the dispute email address you provided for the registration. This email is your main login credential for the Klarna Merchant Portal.

You have access to the following features of the Klarna Merchant Portal:

• Users App: Manage users in the organization and invite new ones.
• Orders App: View information about orders and edit the shipping and billing details.
• Branding App: Manage how brand assets are displayed on Klarna's customer touchpoints.
• On-Site Messaging App: Manage how Klarna payment options are communicated to your customers. For more information, see Klarna documentation.

For more information, see how to use the Klarna Merchant Portal.

Klarna Rules and Guidelines

Please see Klarna's marketing rules and guidelines:

• https://docs.klarna.com/marketing/solutions/grab-and-go/
• UK-specific rules: https://docs.klarna.com/marketing/solutions/grab-and-go/gb/Advertising-legal-guidelines/Klarna-Financial-Promotion-Rules/.

Klarna Credit Limits

Pay Later (30 days to pay)

Pay Over Time (3 - 36 months to pay)

Pay Now

Klarna Costs

The total cost of Provet Pay Klarna includes the payment method fee + processing fee + Nordhealth markup fee. For the Klarna payment method fee, see the table below. For the processing fee and Nordhealth markup fee, refer to your payment service agreement. The online / card-not-present markup is applied.

Example:

If the markup for online payments is 1.60% + 0.10€ for a customer located in Sweden, Klarna Pay Over Time cost is:

• Payment method fee 0.99% + 0.59€
• Online markup 1.60%
• Processing fee 0.10€