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Provet Cloud Help Centre
FAQ and Troubleshooting
Login and User Profile
I didn't receive an email with a link to my clinic's Provet Cloud from the general login page
I didn't receive the SMS with the code for two-factor authentication
The two-factor authentication code I entered doesn't work
How do I remove users from the Quick login / Switch user page?
Provet Cloud Mobile App
I want to change my pin code
I forgot my pin code
I want to switch departments in the mobile app
Can I edit diagnoses on finalised consultations?
Can I edit clinical notes and discharge instructions on finalised consultations?
I accidentally marked a planned treatment item as done. How do I restore it as planned?
Content is too small or big on my screen. How do I adjust the screen layout?
How many patients can I see on one screen?
Can I have one small tablet outside each case showing the patient?
How do I show patients who wake up in our ICU after surgery but don’t belong to the ICU?
What is an action?
How does it look if I have multiple patients in one consultation?
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Can I change the payment method if I accidentally selected a wrong one?
Can I change the payer of the invoice if the invoice is already finalised?
Can I delete the counter sale if the client decided to cancel the purchase or return the item?
Crediting and Refunds
Why can't I edit or delete an invoice?
How can I avoid credit notes?
How do I fix an error on a credit note?
I accidentally created a credit note, the original invoice was correct
I created a credit note but used the wrong date
I added a payment on a wrong invoice
See all 13 articles
Provet Pay (formerly Nordhealth Pay)
The Terminal Is Not Receiving the Payment Prompt
A Payment Has Failed
Instructions for Contacting Provet Cloud Support
Problems with page layout, scaling or colour
No connection for one-click printing
Content orientation is right but appears too small or large even though PDF file looks correct
Label content is printed sideways
Label content does not fit in the label
See all 8 articles
I uploaded the file, but some merge fields are not appearing
I uploaded the file, but I'm not seeing any of the merge fields
How do I know if a patient is on a health plan?
How do I collect money from a client for a heath plan?
How do I know what items are included in a patient's health plan?
How can I know if someone is late on their payments?
Can I use health plan items in a counter sale?
Can I run a report of customers on a health plan?
See all 14 articles
IDEXX VetLab Station Integration
IDEXX VetConnect Plus Lab Integration
Scil vIP Integration
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