Crediting and Refunds FAQ

• Why can't I edit or delete an invoice?
• How can I avoid credit notes?
• How do I fix an error on a credit note?
• I accidentally created a credit note, the original invoice was correct
• I created a credit note but used the wrong date
• I added a payment on a wrong invoice
• I added items to a wrong patient
• I created a credit note and ended up with an extra prepayment on a client's account
• I created a partial credit note but used the wrong amounts or percentages
• I credited an item on an invoice, and now I need to credit another item on the same invoice
• I credited the whole invoice when only one item should have been credited
• I created a partial credit note but need to credit the whole invoice
• I need to refund and credit a consolidated invoice