Provet Pay FAQ

• Can I get an End of Day report from a Provet Pay terminal?
• How do I return a payment terminal?
• How do I start using MOTO payments?
• How long can a payment be refunded?
• Refund is missing, not paid, or there are delays in refunds
• A payment has not gone through even though it looks fine in Provet Cloud
• Refund has not arrived in a shopper's bank account
• How do I find out if a transaction has been paid out?
• A payment has not arrived in my bank account
• I cannot find a specific payment
• I cannot refund a Provet Pay payment
• How do I give a user group access to Provet Pay reports and management page?
• Client cards have disappeared
• Shopper has completed an online payment, but payment does not show up in Provet Cloud
• The payment method on an online payment link page does not work
• Shopper has not received an online payment link
• My Provet Pay Terminal Has Broken
• The Terminal Is Not Receiving the Payment Prompt
• A payment has failed or does not show up in Provet Cloud or Provet Pay reports