Provet Pay FAQ

Can I get an End of Day report from a Provet Pay terminal?
How do I return a payment terminal?
How do I start using MOTO payments?
Why was the payment declined?
How long can a payment be refunded?
How do I disable terminal receipts?
How do I reprint a receipt?
Refund is missing, not paid, or there are delays in refunds
A payment has not gone through even though it looks fine in Provet Cloud
Refund has not arrived in a shopper's bank account
How do I find out if a transaction has been paid out?
How do I add a new payment method?
A payment has not arrived in my bank account
How do I add a new clinic location to an existing client in Provet Pay?
Cannot access the Provet Pay management page
I cannot find a specific Provet Pay payment
I cannot refund a Provet Pay payment
How do I give a user group access to Provet Pay reports and management page?
Client cards have disappeared
Shopper has completed an online payment, but payment does not show up in Provet Cloud
The payment method on an online payment link page does not work
Shopper has not received an online payment link
My Provet Pay Terminal Has Broken
Shopper is unable to make a payment using the terminal
A payment has failed or does not show up in Provet Cloud or Provet Pay reports